Construire le parcours réservation complet du MVP.

Cette étape représente le cœur transactionnel visible de la plateforme.

L'utilisateur doit pouvoir :

Créer une réservation

Consulter une réservation

Associer des voyageurs

Suivre le cycle de vie

Visualiser les paiements

Effectuer les actions métier

À l'issue de cette étape :

✓ Reservation List

✓ Reservation Details

✓ Reservation Creation

✓ Guest Assignment

✓ Reservation Timeline

✓ Payment Status

✓ Reservation Actions

✓ Reservation Dashboard

Reservations

├── Reservation List
├── Reservation Detail
├── Reservation Create
├── Guest Assignment
├── Timeline
├── Payments
├── Actions
└── Dashboard

/reservations

Reservation Number

Property

Guest

Check-In

Check-Out

Status

Amount

Payment Status

Status

Property

Date Range

Guest

Payment Status

Channel

Draft

Pending

Confirmed

Checked-In

Checked-Out

Cancelled

View

Edit

Check-In

Check-Out

Cancel

Duplicate

/reservations/{id}

Overview

Guests

Payments

Timeline

Documents

Operations

Reservation Number

Property

Stay Dates

Status

Quick Actions

Total Amount

Balance Due

Guest Count

Stay Duration

/reservations/new

Property Selection

Champs :

Property

Availability

Rate Plan

Stay Information

Champs :

Check-In

Check-Out

Guests

Special Requests

Guest Information

Champs :

Primary Guest

Email

Phone

Address

Pricing

Afficher :

Nightly Rates

Taxes

Fees

Discounts

Total

Confirmation

Résumé complet avant création.

Availability Validation

Pricing Preview

Conflict Detection

Draft Reservation

GuestAssignmentPanel

Primary Guest

Additional Guests

Children

Infants

Search Existing Guest

Create Guest

Assign Guest

Guest Notes

ReservationTimeline

Reservation Created

Payment Received

Guest Added

Check-In Completed

Check-Out Completed

Invoice Generated

Date

User

Event

Description

Paid

Partially Paid

Pending

Refunded

Failed

Amount Paid

Remaining Balance

Refunds

Transactions

Record Payment

Send Payment Link

Issue Refund

View Transactions

Confirm

Cancel

Check-In

Check-Out

Generate Invoice

Send Confirmation

Draft

↓

Confirmed

↓

Checked-In

↓

Checked-Out

↓

Completed

Permissions

Status Rules

Audit Trail

/reservations/dashboard

Today's Arrivals

Today's Departures

Upcoming Check-Ins

Upcoming Check-Outs

Revenue Today

Occupancy Today

Bookings Trend

Revenue Trend

Cancellation Trend

Channel Performance

Recent Reservations

Recent Payments

Recent Check-Ins

Loading

Empty

Error

Offline

Read Only

Desktop

Tablet

Mobile

Le personnel opérationnel doit pouvoir consulter une réservation sur mobile.

Sélection propriété

↓

Créer réservation

↓

Associer voyageur

↓

Confirmer

↓

Paiement

↓

Check-In

↓

Check-Out

Properties

↓

Availability

↓

Create Reservation

↓

Assign Guest

↓

Confirm Booking

↓

Payment Status

↓

Reservation Dashboard

Durée cible :

4 minutes

À la fin de ce sprint :

Property Creation
✓

Availability Management
✓

Pricing Management
✓

Reservation Creation
✓

Le premier parcours métier complet de bout en bout devient démontrable.

Le Sprint 12-A.1 est terminé lorsque :

✓ Reservation List créée

✓ Reservation Details créé

✓ Reservation Creation créé

✓ Guest Assignment créé

✓ Reservation Timeline créé

✓ Payment Status créé

✓ Reservation Actions créées

✓ Reservation Dashboard créé

ReservationListPage

ReservationDetailsPage

ReservationCreationWizard

GuestAssignmentPanel

ReservationTimeline

PaymentStatusWidget

ReservationActions

ReservationDashboard

Reservation UI Module

Construire l'expérience complète du séjour voyageur.

Cette étape transforme une simple réservation en parcours opérationnel démontrable.

L'utilisateur doit pouvoir :

Préparer une arrivée

Effectuer un check-in digital

Vérifier l'identité

Signer les documents

Suivre le séjour

Effectuer un check-out

Collecter les avis

À l'issue de cette étape :

✓ Arrival Dashboard

✓ Digital Check-In

✓ Identity Verification

✓ Guest Documents

✓ Check-Out Workflow

✓ Guest Feedback

✓ Stay Timeline

✓ Departure Dashboard

Guest Journey

├── Arrival Dashboard
├── Digital Check-In
├── Identity Verification
├── Guest Documents
├── Stay Timeline
├── Guest Feedback
├── Check-Out Workflow
└── Departure Dashboard

/operations/arrivals

Today's Arrivals

Pending Check-Ins

VIP Guests

Late Arrivals

Special Requests

Guest

Property

Arrival Time

Status

Verification

Actions

Arrivals Today

Check-Ins Completed

Pending Verifications

VIP Arrivals

/reservations/{id}/check-in

Reservation

↓

Identity Verification

↓

Documents

↓

Signature

↓

Check-In Complete

Guest Information

Stay Information

Property Information

Required Actions

Identity Verified

Documents Signed

Balance Paid

Arrival Completed

IdentityVerificationPanel

Passport

National ID

Driving License

Document Type

Document Number

Expiration Date

Verification Status

Pending

Verified

Rejected

Manual Review

GuestDocumentsCenter

Rental Agreement

House Rules

Privacy Policy

Arrival Instructions

Invoice

View

Download

Sign

Upload

Digital Signature

Audit Trail

Timestamp

StayTimeline

Reservation Confirmed

Arrival Completed

Guest Request

Maintenance Event

Payment Received

Check-Out Completed

Date

Event

Actor

Status

Comments

/reservations/{id}/feedback

Rating

Comments

Property Review

Staff Review

NPS

Average Rating

Review Score

NPS Score

Feedback Trends

/reservations/{id}/check-out

Stay Review

↓

Damage Report

↓

Deposit Validation

↓

Invoice Review

↓

Check-Out Complete

Stay Summary

Charges

Deposit Status

Feedback

Completion Status

Release Deposit

Add Charges

Generate Invoice

Complete Check-Out

/operations/departures

Today's Departures

Pending Check-Outs

Deposit Releases

Pending Reviews

Housekeeping Queue

Departures Today

Completed Check-Outs

Pending Deposits

Pending Cleaning

Compatible :

Guest Self-Service

Tablet Reception

Operations Mobile

Loading

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Error

Offline

Read Only

Keyboard Navigation

Focus Management

WCAG AA

Touch Targets

Reservation

↓

Arrival Dashboard

↓

Check-In

↓

Identity Verification

↓

Document Signature

↓

Stay Timeline

↓

Check-Out

↓

Feedback

↓

Invoice

Reservation Created

↓

Guest Arrival

↓

Digital Check-In

↓

Identity Validation

↓

Document Signature

↓

Stay Tracking

↓

Check-Out

↓

Feedback Collection

Durée cible :

4 minutes

À la fin de ce sprint :

Property Management
✓

Availability & Pricing
✓

Reservation Management
✓

Guest Journey
✓

Le cycle complet :

Property

↓

Availability

↓

Reservation

↓

Arrival

↓

Stay

↓

Departure

est désormais démontrable de bout en bout.

Le Sprint 12-A.2 est terminé lorsque :

✓ Arrival Dashboard créé

✓ Digital Check-In créé

✓ Identity Verification créée

✓ Guest Documents créés

✓ Check-Out Workflow créé

✓ Guest Feedback créé

✓ Stay Timeline créée

✓ Departure Dashboard créé

ArrivalDashboard

DigitalCheckIn

IdentityVerificationPanel

GuestDocumentsCenter

StayTimeline

GuestFeedback

CheckOutWorkflow

DepartureDashboard

Guest Journey UI Module

Construire l'espace CRM unifié du MVP.

Cette étape permet aux équipes commerciales, relation client et opérations de disposer d'une vue 360° du client.

L'utilisateur doit pouvoir :

Rechercher un client

Consulter son profil

Suivre son historique

Communiquer avec lui

Gérer des tâches

Ajouter des notes

Analyser sa valeur

À l'issue de cette étape :

✓ Customer List

✓ Customer Profile

✓ Customer Timeline

✓ Communications Center

✓ Notes

✓ Tasks

✓ Segments

✓ Customer Dashboard

CRM

├── Customer List
├── Customer Profile
├── Timeline
├── Communications
├── Notes
├── Tasks
├── Segments
└── Dashboard

/crm/customers

Customer Name

Email

Phone

Segment

Lifetime Value

Last Stay

Status

Segment

Country

Status

VIP

Last Stay

Revenue Range

View Profile

Send Message

Create Task

Add Note

Merge Profile

Name

Email

Phone

Reservation Number

Tags

/crm/customers/{id}

Overview

Reservations

Communications

Notes

Tasks

Preferences

Analytics

Photo

Name

VIP Status

Segment

Customer Score

Lifetime Value

Total Stays

Average Spend

Review Score

Contact Details

Preferences

Languages

Consent Status

Marketing Status

CustomerTimeline

Account Created

Reservation Created

Check-In

Check-Out

Review Submitted

Campaign Interaction

Support Ticket

Date

Type

User

Description

Related Entity

/crm/customers/{id}/communications

Email

SMS

WhatsApp

Phone

Internal Message

Conversation List

Message Thread

Templates

Attachments

Send Message

Reply

Schedule Message

Use Template

CustomerNotes

Add Note

Edit Note

Delete Note

Pin Note

General

Sales

Operations

VIP

Compliance

CustomerTasks

Call

Follow-Up

Reservation Review

Complaint Resolution

Upsell Opportunity

Open

In Progress

Completed

Cancelled

Assign

Reassign

Close

Escalate

/crm/segments

VIP

Frequent Travelers

High Revenue

Family

Corporate

Inactive

Rules

Filters

Tags

Behavior

Revenue Criteria

Customer Count

Estimated Revenue

Growth Trend

/crm/dashboard

New Customers

VIP Customers

Active Segments

Customer Growth

Retention Rate

Lifetime Value

Customer Acquisition

Customer Retention

Segment Distribution

Revenue By Segment

Recent Communications

Recent Notes

Recent Tasks

Recent Reservations

Loading

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Error

Offline

Read Only

Desktop

Tablet

Mobile

Les équipes commerciales doivent pouvoir consulter une fiche client depuis un smartphone.

crm.read

crm.write

crm.communication

crm.segment.manage

crm.admin

Créer client

↓

Ajouter note

↓

Créer tâche

↓

Envoyer communication

↓

Ajouter segment

↓

Consulter dashboard

Customer List

↓

Customer Profile

↓

Customer Timeline

↓

Send Communication

↓

Add Note

↓

Create Task

↓

Customer Dashboard

Durée cible :

3 minutes

À la fin de ce sprint :

Property Management
✓

Availability & Pricing
✓

Reservations
✓

Guest Journey
✓

CRM Workspace
✓

La plateforme démontre désormais :

Acquisition

↓

Réservation

↓

Séjour

↓

Relation Client

dans un parcours cohérent de bout en bout.

Le Sprint 12-B.1 est terminé lorsque :

✓ Customer List créée

✓ Customer Profile créé

✓ Customer Timeline créée

✓ Communications Center créé

✓ Notes créées

✓ Tasks créées

✓ Segments créés

✓ Customer Dashboard créé

CustomerListPage

CustomerProfilePage

CustomerTimeline

CommunicationsCenter

CustomerNotes

CustomerTasks

SegmentBuilder

CustomerDashboard

CRM Workspace UI Module

Construire l'espace opérationnel quotidien des équipes terrain.

Cette étape permet aux équipes d'exploitation de gérer :

Ménage

Maintenance

Demandes voyageurs

Tickets

Planning opérationnel

Suivi des tâches

L'objectif est de démontrer qu'une propriété peut être exploitée de manière complète depuis la plateforme.

À l'issue de cette étape :

✓ Housekeeping Board

✓ Maintenance Board

✓ Guest Requests

✓ Service Tickets

✓ Task Assignment

✓ Operations Calendar

✓ Operations Dashboard

✓ Mobile Operations Workspace

Operations

├── Housekeeping
├── Maintenance
├── Guest Requests
├── Service Tickets
├── Task Assignment
├── Operations Calendar
├── Dashboard
└── Mobile Workspace

/operations/housekeeping

Pending

Assigned

In Progress

Inspection

Completed

Property

Reservation

Priority

Assigned User

Due Time

Assign

Start

Pause

Complete

Request Inspection

Property

Assignee

Priority

Status

Date

/operations/maintenance

Kanban

Table

Calendar

Electrical

Plumbing

HVAC

Furniture

Cleaning

Safety

Low

Medium

High

Critical

Assign Technician

Schedule

Escalate

Close Work Order

/operations/guest-requests

Extra Towels

Late Check-Out

Early Check-In

Maintenance Request

Cleaning Request

Other

Guest

Property

Request Type

Priority

Status

Assigned To

Open

↓

Assigned

↓

In Progress

↓

Resolved

↓

Closed

/operations/tickets

Ticket Number

Category

Priority

Requester

Status

SLA

Response Time

Resolution Time

Escalation Rules

Assign

Comment

Escalate

Resolve

Close

/operations/tasks

Task

Assignee

Priority

Due Date

Status

Create

Assign

Reassign

Complete

Cancel

Single Assignment

Team Assignment

Recurring Tasks

/operations/calendar

Day

Week

Month

Arrivals

Departures

Cleaning

Maintenance

Inspections

Tasks

Drag & Drop

Reschedule

Conflict Detection

/operations/dashboard

Open Tasks

Pending Cleanings

Maintenance Issues

Guest Requests

SLA Compliance

Today's Arrivals

Today's Departures

Workload By Team

Pending Inspections

Urgent Tickets

Task Completion

Maintenance Trend

Request Resolution

Team Performance

Operations Mobile App Shell

Task List

Checklists

Photo Upload

Ticket Updates

Offline Mode

Start Task

Complete Task

Upload Photo

Create Ticket

Call Guest

Permettre à un agent terrain de travailler uniquement depuis un smartphone.

Loading

Empty

Error

Offline

Read Only

operations.read

operations.write

housekeeping.manage

maintenance.manage

operations.admin

Desktop

Tablet

Mobile

Nouvelle réservation

↓

Départ voyageur

↓

Création tâche ménage

↓

Inspection

↓

Demande voyageur

↓

Ticket maintenance

↓

Résolution

↓

Clôture

Operations Dashboard

↓

Housekeeping Board

↓

Maintenance Board

↓

Guest Request

↓

Task Assignment

↓

Operations Calendar

↓

Mobile Workspace

Durée cible :

4 minutes

À la fin de ce sprint :

Property Management
✓

Availability & Pricing
✓

Reservations
✓

Guest Journey
✓

CRM Workspace
✓

Operations Workspace
✓

La plateforme couvre désormais :

Prospection

↓

Réservation

↓

Séjour

↓

Exploitation

↓

Relation Client

dans un flux opérationnel complet.

Le Sprint 12-B.2 est terminé lorsque :

✓ Housekeeping Board créé

✓ Maintenance Board créé

✓ Guest Requests créés

✓ Service Tickets créés

✓ Task Assignment créé

✓ Operations Calendar créé

✓ Operations Dashboard créé

✓ Mobile Operations Workspace créé

HousekeepingBoard

MaintenanceBoard

GuestRequestsCenter

ServiceTicketCenter

TaskAssignmentWorkspace

OperationsCalendar

OperationsDashboard

MobileOperationsWorkspace

Operations UI Module