====== Étape suivante ====== ===== Sprint 31 ===== Advanced Workflow Automation Objectif : Implémenter : Workflow Designer Trigger Engine Condition Engine Action Engine Approval Workflows Escalation Rules Automation Templates Workflow Analytics afin de permettre aux tenants d'automatiser leurs processus métier sans développement. --- ====== Vision Produit ====== Aujourd'hui : Les utilisateurs exécutent manuellement les processus. --- Demain : Les processus s'exécutent automatiquement selon les règles métier. --- ====== Architecture ====== Workflow Automation Platform ├── Workflow Designer ├── Trigger Engine ├── Condition Engine ├── Action Engine ├── Approval Engine ├── Escalation Engine ├── Workflow Templates ├── Workflow Scheduler ├── Workflow Analytics └── Automation Dashboard --- ====== Sprint 31-A ====== ===== Workflow Designer ===== --- ====== Étape 1 — Modèle ====== Créer : Workflow WorkflowVersion WorkflowNode WorkflowConnection --- ====== Étape 2 — Éditeur ====== Supporter : Drag & Drop Visual Builder Validation Simulation --- ====== Étape 3 — États ====== Gérer : Draft Testing Published Archived --- ====== Étape 4 — Versionning ====== Permettre : Publish Rollback Clone Compare --- ====== Sprint 31-B ====== ===== Trigger Engine ===== --- ====== Étape 5 — Déclencheurs ====== Supporter : Reservation Created Reservation Updated Check-In Check-Out Payment Received Invoice Created Owner Registered Guest Registered --- ====== Étape 6 — Déclencheurs CRM ====== Supporter : Lead Created Opportunity Updated Task Due Customer At Risk --- ====== Étape 7 — Déclencheurs Temps ====== Supporter : Every Hour Every Day Every Week Custom Schedule --- ====== Sprint 31-C ====== ===== Condition Engine ===== --- ====== Étape 8 — Conditions ====== Supporter : Property Reservation Guest Owner Revenue Payment --- ====== Étape 9 — Opérateurs ====== Supporter : Equals Not Equals Contains Greater Than Less Than --- ====== Étape 10 — Combinaisons ====== Permettre : AND OR Nested Groups --- ====== Sprint 31-D ====== ===== Action Engine ===== --- ====== Étape 11 — Notifications ====== Exécuter : Send Email Send SMS Send Notification Send Webhook --- ====== Étape 12 — Actions Métier ====== Supporter : Create Task Assign Agent Update Status Create Ticket Generate Document --- ====== Étape 13 — Actions CRM ====== Supporter : Create Lead Create Opportunity Create Reminder Update Segment --- ====== Étape 14 — Actions Financières ====== Supporter : Create Invoice Create Settlement Generate Statement --- ====== Sprint 31-E ====== ===== Approval Engine ===== --- ====== Étape 15 — Approbations ====== Créer : Approval Workflow Approval Step Approval Request --- ====== Étape 16 — Scénarios ====== Supporter : Discount Approval Refund Approval Owner Contract Approval Payment Validation --- ====== Étape 17 — Décisions ====== Permettre : Approve Reject Request Changes --- ====== Sprint 31-F ====== ===== Escalation Engine ===== --- ====== Étape 18 — Escalades ====== Créer : Escalation Rule Escalation Action --- ====== Étape 19 — Déclenchement ====== Supporter : SLA Breach Unassigned Task Overdue Task Pending Approval --- ====== Étape 20 — Niveaux ====== Configurer : Level 1 Level 2 Level 3 --- ====== Sprint 31-G ====== ===== Workflow Templates ===== --- ====== Étape 21 — Bibliothèque ====== Créer : Reservation Workflow Guest Journey Owner Onboarding Property Setup Maintenance Process --- ====== Étape 22 — Customer Success ====== Créer : Risk Detection Renewal Reminder Upsell Campaign Retention Campaign --- ====== Étape 23 — Installation ====== Permettre : Preview Install Clone Customize --- ====== Sprint 31-H ====== ===== Workflow Scheduler ===== --- ====== Étape 24 — Exécution ====== Supporter : Immediate Scheduled Recurring --- ====== Étape 25 — Calendrier ====== Configurer : Date Time Timezone Frequency --- ====== Étape 26 — Contrôle ====== Permettre : Pause Resume Cancel --- ====== Sprint 31-I ====== ===== Workflow Analytics ===== --- ====== Étape 27 — Mesures ====== Suivre : Executions Success Rate Failures Duration Usage --- ====== Étape 28 — Analyse ====== Afficher : Most Used Most Failed Most Valuable --- ====== Étape 29 — Optimisation ====== Identifier : Bottlenecks Manual Steps Automation Opportunities --- ====== Sprint 31-J ====== ===== Automation Dashboard ===== --- ====== Étape 30 — Route ====== /automation --- ====== Étape 31 — KPI ====== Afficher : Active Workflows Executions Success Rate Pending Approvals Escalations --- ====== Étape 32 — Widgets ====== Afficher : Workflow Activity Approvals Failures Performance Recommendations --- ====== Étape 33 — IA ====== Préparer : Workflow Suggestions Optimization Suggestions Automation Recommendations pour le Sprint 32. --- ====== Validation MVP ====== ===== Scénario ===== Nouvelle réservation ↓ Workflow déclenché ↓ Création tâche ménage ↓ Notification propriétaire ↓ Envoi email voyageur ↓ Check-In programmé --- ====== Démonstration ====== ===== Parcours ===== Workflow Designer ↓ Trigger Engine ↓ Condition Engine ↓ Action Engine ↓ Approval Workflow ↓ Analytics ↓ Automation Dashboard Durée cible : 8 minutes --- ====== Définition de terminé ====== Le Sprint 31 est terminé lorsque : ✓ Workflow Designer créé ✓ Trigger Engine créé ✓ Condition Engine créé ✓ Action Engine créé ✓ Approval Engine créé ✓ Escalation Engine créé ✓ Workflow Templates créés ✓ Workflow Scheduler créé ✓ Workflow Analytics créé ✓ Automation Dashboard créé --- ====== Livrables ====== WorkflowDesigner TriggerEngine ConditionEngine ActionEngine ApprovalEngine EscalationEngine WorkflowTemplates WorkflowScheduler WorkflowAnalytics AutomationDashboard WorkflowAutomationPlatform --- ====== Valeur Commerciale ====== À la fin du Sprint 31 : Les tenants peuvent automatiser leurs processus métier sans développement. La plateforme devient : CRM configurable PMS configurable Customer Success configurable Operations configurable Distribution configurable grâce à un moteur d'automatisation transverse.